19GV1026Q0009-TELEPHONE LAND LINE SERVICE CONTRACT

Description

SCOPE OF CONTRACT The purpose of this firm, fixed price purchase order is to obtain Desktop Telephone Services for the US Embassy located in Conakry, Guinea. The contractor shall provide comprehensive desktop telephone services to meet the Embassy's operational needs, currently operating over 450 lines for official purposes. This contract is limited to local companies. Need Assessment Conduct a comprehensive survey of U.S. Embassy Conakry's landline communication requirements in coordination with the Information Management (IM) officer and post management Identify the number of lines, features, and equipment required, including specialized services such as call accounting systems, voicemail, and conference calling capabilities Provide a detailed report outlining findings and recommendations for system design and implementation Call Rates The US Embassy places many calls through the PSTN to phones throughout Guinea, to surrounding Africa countries, USA and to others countries. The US Embassy expects to have competitive calling rates to these regions. Procurement The Contractor shall Procure all necessary equipment, including telephone systems, handsets, circuit cards, system expansion cards, and supplemental components, through DT/FO/ITI/LWS/FPT to ensure compliance with Department standards Coordinate with A/LM/OPS/WLC/MAT for shipping, inventorying, and delivery of equipment to Post Conakry. Installation and Configuration The contractor shall Install and configure the landline telephone system, ensuring compatibility with existing infrastructure and adherence to Department security requirements Coordinate with Post Facility Management to evaluate the project scope and obtain necessary building permits for network cabling installation Provide closeout documentation, including cable test reports, as-built drawings, warranties, and operation/maintenance manuals Maintenance and Support Establish a maintenance plan to ensure ongoing functionality and address technical issues promptly Provide training to post personnel on the operation and basic troubleshooting of the telephone system Offer technical support and warranty services for the duration of the contract Provide 24/7 customer support for troubleshooting and service issues Quality of Service and Uptime The Contractor shall ensure that the connection through its network is of the highest quality possible and shall be uninterrupted, clear, and with no static. Service problems shall be remedied immediately, and the COR must be immediately informed of any problems and their resolution. Compliance and Security Requirements Ensure the system meets Department guidelines for telephone services, including security requirements for Voice Over Internet Protocol (VoIP) systems if applicable. Adhere to all relevant FAM/FAH policies and procedures. Contractors must not use telecommunications equipment, systems, or services that include products from ZTE, Huawei, Xiaomi, or their affiliated brands as a substantial or essential component of any system PERIOD OF PERFORMANCE The period of performance for this contract shall be one year, with an option to extend for up to three additional years based on satisfactory performance and funding availability. PRICING VALUE ADDED TAX. Value Added Tax (VAT) is not applicable to this contract and shall not be included in the CLIN rates or Invoices because the U.S. Embassy has a tax exemption certificate from the host government. In consideration of satisfactory performance of the services required under this contract, the Contractor shall be paid a firm fixed price (FFP) per month as stated in the schedule below in GNF. Carrier shall be responsible for payment end-to-end circuit billing. The firm fixed prices are in GNF.