Outsourced Contact Center - Temporary Surge Support
Homeland Security, Department of · FEDERAL EMERGENCY MANAGEMENT AGENCY
This notice is not accepting responses (deadline was Jan 28, 2026, 3:00 PM EST).
Page kept for research and related open opportunities below. For current work in this category, use the related notices or browse hubs.
- Response deadline
- Jan 28, 2026, 3:00 PM EST
- Posted
- Jan 16, 2026
- Solicitation
- 70FBTX26I00000001
- Set-aside
- None listed
- Place of performance
- USA
- Contracting office
- REGION 9: EMERGENCY PREPAREDNESS AN · SAN FRANCISCO · CA
- Source
- SAM.gov · updated Jul 5, 2026
Description
AMENDMENT INTERESTED PARTIES: A COMPLETE RFI RESPONSE IS REQUIRED The Department of Homeland Security (DHS), Federal Emergency Management Agency (FEMA), Individual Assistance Division�s Service Delivery Branch, requires a fully managed and scalable Contact Center that is responsible for the accurate and efficient routing and processing of fluctuating applicant call volume during periods of surge disaster activity including (but not restricted to) performance of data entry for individuals in direct support of disaster effort. Interested contractors shall submit their RFI responses electronically to Felicia Castillo, Contracting Officer, and Demetria Carter, Contracting Officer, at demetria.carter@fema.dhs.gov no later than 3:00PM Eastern Time (ET), January 28, 2026. Questions regarding this RFI are due no later than 3:00PM ET January 14, 2026. Attachment 1 - Performance Work Statement (draft) Attachment 2 - Request For Information
What similar awards have paid
Real federal awards already on the books in a similar lane — so you can size the opportunity, not guess. This is public history, not a bid price, cost estimate, or prediction that you will win.
Typical award size
$18.27M
Middle of the pack for similar past awards
Most similar awards fall between $3.15M and $33.07M
Who has won work like this
Public awardees in this lane — useful for competitor scan or teaming ideas, not a ranked list of “best” firms.
- 1MAXIMUS FEDERAL SERVICES, INC.6 awards$140.14M
Drawn from official USAspending contract records in our index. Always confirm requirements on the SAM.gov notice before you bid.
Intelligence only — not legal advice or a guarantee of award. Always verify requirements on the official SAM.gov notice. Past award amounts are public history, not a suggested bid or prediction. Notice ID 8ca019a70f2e4b70bac20e4576fd6144.