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Homeland Security, Department of contract category

USCIS Contact Center Tier 1 (CCT1) UPDATE

Homeland Security, Department of · US CITIZENSHIP AND IMMIGRATION SERVICES

This notice is not accepting responses (deadline was Mar 9, 2026, 5:30 PM EDT).

Page kept for research and related open opportunities below. For current work in this category, use the related notices or browse hubs.

Response deadline: Mar 9, 2026, 5:30 PM EDT
Posted: Mar 2, 2026
Solicitation: 70SBUR25I00000003-V2-Update
Set-aside: None listed
NAICS: Telemarketing Bureaus and Other Contact Centers561422
PSC: SUPPORT- PROFESSIONAL: COMMUNICATIONSR426
Place of performance: —
Contracting office: USCIS CONTRACTING OFFICE(ERBUR) · Williston · VT
Source: SAM.gov · updated Jul 5, 2026

Open original on SAM.gov Checking tracking…

Description

***UPDATE*** USCIS has posted a Request for Information (RFI) for the Contact Center Tier 1 (CCT1) requirement to GSA eBuy under Multiple Award Schedule (MAS) 561422 � Automated Contact Center Solutions (ACCS). Interested vendors may access the RFI and submit responses via GSA eBuy.

What similar awards have paid

Real federal awards already on the books in a similar lane — so you can size the opportunity, not guess. This is public history, not a bid price, cost estimate, or prediction that you will win.

Typical award size

$2.37M

Middle of the pack for similar past awards

Most similar awards fall between $973,811 and $5.17M

Lower end$973,811Typical$2.37MHigher end$5.17M

Based on 6 similar awardsSame industry code (561422)Same product/service code (R426)Prime contracts (not umbrella IDVs)

Who has won work like this

Public awardees in this lane — useful for competitor scan or teaming ideas, not a ranked list of “best” firms.

1FRED HUTCHINSON CANCER CENTER1 award$36.97M
2SCHATZ PUBLISHING GROUP, LLC1 award$6.06M
3LIONA ENTERPRISES INC1 award$2.52M
4CHEROKEE UNITED SERVICES, L.L.C.1 award$1.44M
5BD2, LLC1 award$559,561
6VALLEY ADMINISTRATIVE SERVICES LLC1 award$11,257

Drawn from official USAspending contract records in our index. Always confirm requirements on the SAM.gov notice before you bid.

Intelligence only — not legal advice or a guarantee of award. Always verify requirements on the official SAM.gov notice. Past award amounts are public history, not a suggested bid or prediction. Notice ID a45adb88c76145918ecf2e8c1004d374.