Request for Information for FDA Contact Center Optimization
Health and Human Services, Department of · FOOD AND DRUG ADMINISTRATION
This notice is not accepting responses (deadline was Nov 10, 2025, 5:00 PM EST).
Page kept for research and related open opportunities below. For current work in this category, use the related notices or browse hubs.
- Response deadline
- Nov 10, 2025, 5:00 PM EST
- Posted
- Oct 31, 2025
- Solicitation
- FDA-RFI-2026-131159
- Set-aside
- None listed
- NAICS
- —
- PSC
- —
- Place of performance
- Silver Spring, MD, USA
- Contracting office
- FDA OFFICE OF ACQ GRANT SVCS · Rockville · MD
- Source
- SAM.gov · updated Jul 5, 2026
Description
Amendment 2 is being posted on 10/31/2025 for the following purposes: 1) To provide responses to the questions that FDA received. 2) To update RFI response due date to Monday, November 10, 2025, at 5:00 PM Eastern Time. Amendment 1 is posted on 10/22/2025 for the following purposes: 1) RFI response due date is now extended until further notice. and 2) Industry Day/Follow-up time is now to be determined (TBD). The purpose of this Request for Information (RFI) is to gain a better understanding of, and potentially leverage, current and emerging industry capabilities to modernize FDA�s technology and service for information flow into and through the FDA. More specifically, FDA aims to gather insights from industry on solutions to achieve a modern, integrated, and secure approach to unified inquiry intake and information flow. To this end, FDA is seeking innovative approaches to contact centers and help desks.
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Intelligence only — not legal advice or a guarantee of award. Always verify requirements on the official SAM.gov notice. Past award amounts are public history, not a suggested bid or prediction. Notice ID b27f98469fc04238a330cefab4633346.