DJ10--Third Party Monitoring Service & Subscription for VISN 5 Elkridge Landing Office

Description

STATEMENT OF WORK Third Party Monitoring Services & Subscription VA Capitol Healthcare Network 5 (VISN 5) 1. Background & Purpose The Department of Veterans Affairs (VA) seeks a third party provider to deliver subscription based monitoring, protection, and ongoing service support for physical security systems at the VISN 5 office. Services shall cover Intrusion Detection, Access Control, and Video Surveillance systems, including central station monitoring and a protection plan for naturally occurring faults/failures of currently installed equipment. 2. Place of Performance VISN 5 Office 939 Elkridge Landing Road Suite 300 Linthicum Heights, MD 21090 3. Period of Performance Base Period: June 30, 2026 June 29, 2027 Option Year 1: June 30, 2027 June 29, 2028 Option Year 2: June 30, 2028 June 29, 2029 Option Year 3: June 30, 2029 June 29, 2030 Option Year 4: June 30, 2030 June 29, 2031 4. Scope of Services Vendor will provide all labor, material, equipment, tools, monitoring, and supervision necessary to maintain and support the fully installed security systems at the VISN 5 office location. The following tasks are to be completed by the vendor in accordance with the SOW: Systems Covered & Monitoring Intrusion Detection, Access Control, Video Surveillance Custom Protection Plans; Standard Monitoring with 24 hour test timer. Central station Signal Receiving and Notification Service: Contractor endeavors to notify Police/Fire and VA contacts upon alarm/trouble/supervisory signals; may phone verify burglar/fire alarms at discretion prior to dispatch. Communications via telephone, Internet, and/or cellular; cellular requires an active data plan. Protection Plan & Warranty Secom Protection Plan: Covers Secom installed parts and labor for natural faults/failures; exclusions include batteries, network issues, vandalism, acts of nature, sabotage, and parts installed by others unless expressly included. After hours calls and issues unrelated to Secom installed parts are billable. Limited Parts Warranty: One (1) year from installation completion; labor excluded; not covering acts of God, misuse, power/phone outages, or customer network changes. 5. Operational Hours & Deliverables Normal service hours: Monday Friday, 7:00 AM 4:00 PM Repairs and or Scheduled Services can be coordinated with the VISN 5 office staff and Contracting Officer Representative. Approved work times for this job shall be normal working hours of 8:00 AM 4:30 PM. Deliverables: Active monitoring with 24 hour test timer; Protection Plan coverage; Project Completion Email Notice upon completion; single deployment training; data sheets/manuals upon request. 6. Service Level Expectations (SLEs) Monitoring Availability: Continuous monitoring subject to communications uptime; Contractor not responsible for outages in VA provided services; signals cannot be received when transmission modes are inoperable/cut. Health Checks: 24 hour test timer; notify trouble/supervisory alarms to VA contacts. Service Requests: Scheduled during normal hours; emergency/after hours supported and billable under Protection Plan exclusions. 7. Pricing & Invoicing Pricing shall match the negotiated price/cost schedule. All invoices will be submitted electronically in accordance with the contract price/cost schedule. 8. Limitations & Exclusions Network/Communication: Contractor will not have access to the VA network. Video Performance: Environment, programming, communication/infrastructure, maintenance, and weakest link dictate quality; storage retention varies with VA requirements. Contractor does not monitor video unless specifically contracted. Cloud Platform: Contractor may use a third party cloud platform; Contractor disclaims liability for data breaches/cyber attacks affecting that platform. 9. Limitation of Liability & Insurance Contractor s total maximum liability is limited per Contractor terms; consequential/incidental damages disclaimed; VA agrees to indemnify Contractor against third party claims relating to equipment/services under this agreement. 10. Compliance & Standards Materials will be NDAA compliant; Contractor maintains UL2050 certification for applicable work. 11. Communication & Escalation The contractor shall have a communication process in place to be contracted in the event of system errors and/or failure. The VA requires the ability to escalate system issues/failures and service issues as required. The contractor shall provide a means to escalate specific issues/failures as required.