Customer Care Prototyping - Commercial Solution Opening (Notice of Availability)
Dept of Defense · DEFENSE HEALTH AGENCY (DHA)
This notice is not accepting responses (deadline was Nov 4, 2026, 4:00 PM EST).
Page kept for research and related open opportunities below. For current work in this category, use the related notices or browse hubs.
- Response deadline
- Nov 4, 2026, 4:00 PM EST
- Posted
- Nov 7, 2025
- Solicitation
- HT0038-25-S-C002
- Set-aside
- None listed
- PSC
- IT AND TELECOM - SERVICE DELIVERY SUPPORT SERVICES: ITSM, OPERATIONS CENTER, PROJECT/PM (LABOR)DD01
- Place of performance
- —
- Contracting office
- DEFENSE HEALTH AGENCY · ROSSLYN · VA
- Source
- SAM.gov · updated Jul 5, 2026
Description
07 Nov 2025 Revised to answer industry questions. Commercial Solution Opening Customer Care Prototyping HT0038-25-S-C002 gabriela.y.hurte.civ@health.mil November 4, 2025 1. Agency Name Defense Health Agency (DHA) 2. Issuing Acquisition Office Defense Health Agency, Defense Healthcare Management Systems - Contracting Division (DHMS-CD) in support of the Program Executive Office (PEO) � Defense Healthcare Management Systems (DHMS) 3. Funding Opportunity Title Customer Care Prototyping 2025-2026 4. Reserved 5. Announcement Type Notice of Availability (NoA), Commercial Solutions Opening (CSO) IAW 10 U.S.C. � 4022. PEO DHMS is interested in awarding other transaction agreements under the authority of 10 U.S.C. � 4022 to carry out prototype projects that are, among other things, directly relevant to enhancing the mission effectiveness of personnel of the Department of Defense, in particular for Customer Care activities outlined in this NoA. A prototype project includes, but is not limited to, a project that addresses: (A) a proof of concept, model, or process, including a business process; (B) reverse engineering to address obsolescence; (C) a pilot or novel application of commercial technologies for defense purposes; (D) agile development activity; (E) the creation, design, development, or demonstration of operational utility; or (F) any combination of subparagraphs (A) through (E).M An Agreement awarded under the authority of 10 U.S.C. � 4022 and is not subject to the Competition in Contracting Act, the Federal Acquisition Regulation, or the Defense Federal Acquisition Regulation Supplement. Any successful prototype project (or portion thereof) awarded under this CSO may be selected for a follow-on production agreement or contract pursuant to 10 U.S.C. � 4022(f). The Government reserves the right to revise this NOA to include other types of CSOs, such as DFARS 212.7004 in the future. Applicable instructions to the relevant authority will be added, if required. See attachments for additional information relating to this CSO HT0038-25-S-C002. HT0038-25-S-C002 - Notice of Availability - Customer Care_04NOV25
What similar awards have paid
Real federal awards already on the books in a similar lane — so you can size the opportunity, not guess. This is public history, not a bid price, cost estimate, or prediction that you will win.
Typical award size
$3.71M
Middle of the pack for similar past awards
Most similar awards fall between $1.47M and $10.96M
Who has won work like this
Public awardees in this lane — useful for competitor scan or teaming ideas, not a ranked list of “best” firms.
- 1GENERAL DYNAMICS INFORMATION TECHNOLOGY, INC.4 awards$304.90M
- 2ACCENTURE FEDERAL SERVICES LLC3 awards$298.18M
- 3DV UNITED LLC1 award$150.33M
- 4LEIDOS, INC.2 awards$103.72M
- 5ADG-REI TECHNOLOGY VENTURES, LLC2 awards$91.28M
- 6ALPHA OMEGA INTEGRATION LLC1 award$74.49M
- 7BOOZ ALLEN HAMILTON INC2 awards$72.67M
- 8MICROHEALTH LLC2 awards$67.52M
Drawn from official USAspending contract records in our index. Always confirm requirements on the SAM.gov notice before you bid.
Intelligence only — not legal advice or a guarantee of award. Always verify requirements on the official SAM.gov notice. Past award amounts are public history, not a suggested bid or prediction. Notice ID c0c80ca280ea4741861ed3ccb6ec4be3.