Artificial Intelligence (AI) Contact Center Solutions
General Services Administration · FEDERAL ACQUISITION SERVICE
This notice is not accepting responses (deadline was Jan 20, 2026, 3:00 PM EST).
Page kept for research and related open opportunities below. For current work in this category, use the related notices or browse hubs.
- Response deadline
- Jan 20, 2026, 3:00 PM EST
- Posted
- Dec 19, 2025
- Solicitation
- RFIAICCS121925
- Set-aside
- Total Small Business
- Place of performance
- Washington, DC, USA
- Contracting office
- TTS FAC · WASHINGTON · DC
- Source
- SAM.gov · updated Jul 5, 2026
Description
The Government is seeking information from industry on AI-enabled solutions to support government contact centers, including virtual voice agents, chatbots, and other advanced technologies (e.g., generative AI, agentic AI). The purpose of this RFI is to: Understand the current market capabilities, emerging technologies, and approaches to delivering fast, accurate, and autonomous customer service. The Government�s objective is to identify AI capabilities that autonomously, or to the greatest extent possible, automate contact center interactions. Obtain feedback on an initial, incomplete draft of the Performance Work Statement (PWS). This version is provided for review and comment only; it does not represent a finalized requirement. Industry insight is sought to help shape, clarify, and strengthen the PWS prior to completion. Please note this is different than the previous RFI for Government Experience Contact Center (gXCC) (Previously the PX Contact Center) Services BPA.
What similar awards have paid
Real federal awards already on the books in a similar lane — so you can size the opportunity, not guess. This is public history, not a bid price, cost estimate, or prediction that you will win.
Typical award size
$10.66M
Middle of the pack for similar past awards
Most similar awards fall between $2.49M and $27.14M
Who has won work like this
Public awardees in this lane — useful for competitor scan or teaming ideas, not a ranked list of “best” firms.
- 1MAXIMUS FEDERAL SERVICES, INC.3 awards$2.73B
- 2BOWEN CONSULTING GROUP, INC., THE2 awards$97.40M
- 3KECH INC2 awards$34.79M
- 4PECKHAM VOCATIONAL INDUSTRIES, INC.1 award$10.49M
- 5GOODWILL VISION ENTERPRISES, INC.2 awards$10.22M
- 6TMAX GOVERNMENT SOLUTIONS LLC1 award$4.95M
- 7CHEROKEE NATION SYSTEM SOLUTIONS LLC2 awards$610,069
- 8DEBORGEM ENTERPRISES INCORPORATED1 award$590,950
Drawn from official USAspending contract records in our index. Always confirm requirements on the SAM.gov notice before you bid.
Intelligence only — not legal advice or a guarantee of award. Always verify requirements on the official SAM.gov notice. Past award amounts are public history, not a suggested bid or prediction. Notice ID d816d8fa5a9f4c7f83c7558e787cf85b.