T-METRICS ACD Limited Sources Justification and Approval
Dept of Defense · DEPT OF THE AIR FORCE
This notice is not accepting responses.
Page kept for research and related open opportunities below. For current work in this category, use the related notices or browse hubs.
- Response deadline
- Not listed
- Posted
- Apr 12, 2026
- Solicitation
- FA8218-26-F-B009
- Set-aside
- None listed
- Place of performance
- Charlotte, NC, USA
- Contracting office
- FA8218 ALFCMC WNRK · HILL AFB · UT
- Source
- SAM.gov · updated May 9, 2026
Description
The Department of the Air Force requires continued acquisition of the T-Metrics Automatic Call Distribution (ACD) Console Extended Hours Software Subscription to sustain enterprise call routing capabilities across active duty Air Force installations. This requirement includes all software licenses, extended hours support, maintenance, updates, and access to the proprietary intellectual property (IP) necessary to operate, configure, and integrate the ACD platform within existing Air Force medical and telecommunications environments. The ACD capability is a mission critical telecommunications function that queues, routes, and prioritizes incoming calls to the next available, qualified agent or call tree. This service is essential to maintaining uninterrupted call handling for the Air Force Medical Operations Agency (AFMOA) and ensuring operational readiness across supported locations.
What similar awards have paid
Real federal awards already on the books in a similar lane — so you can size the opportunity, not guess. This is public history, not a bid price, cost estimate, or prediction that you will win.
Typical award size
$45,392
Middle of the pack for similar past awards
Most similar awards fall between $16,901 and $459,500
Who has won work like this
Public awardees in this lane — useful for competitor scan or teaming ideas, not a ranked list of “best” firms.
- 1PALANTIR TECHNOLOGIES INC.3 awards$36.10M
- 2FEDTRIBE LLC1 award$650,000
- 3SECURECO, INC.1 award$396,000
- 4APPLIED SOFTWARE INC1 award$97,079
- 5REPRINTS DESK, INC.1 award$78,952
- 6CADENCE DESIGN SYSTEMS INC1 award$46,077
- 7DELTEK INC.1 award$44,707
- 8PSPDF US, INC.1 award$35,700
Recent examples
A few of the newest similar awards in our index.
- PALANTIR TECHNOLOGIES INC.Sep 24, 2025Department of the Treasury$13.33MSource
- PALANTIR TECHNOLOGIES INC.Sep 24, 2025Department of the Treasury$8.53MSource
- PALANTIR TECHNOLOGIES INC.Sep 24, 2025Department of the Treasury$14.24MSource
- SECURECO, INC.Sep 22, 2025Department of the Treasury$396,000Source
- R.S. MEANS COMPANY LLCJul 29, 2025Department of the Treasury$9,031Source
- TOVUTI INCJul 15, 2025Department of Health and Human Services$17,000Source
Drawn from official USAspending contract records in our index. Always confirm requirements on the SAM.gov notice before you bid.
Intelligence only — not legal advice or a guarantee of award. Always verify requirements on the official SAM.gov notice. Past award amounts are public history, not a suggested bid or prediction. Notice ID e0e2e52a9d6746c7af577512ae566863.